Communication is important between parents/carers, students and the school. To help you get to the right person quickly, we have identified the most common questions and put the response below.

Parents' frequently asked questions

How do I let the school know that my child is ill?

All absence must be reported by 9.30am on a daily basis. Either telephone the 24 hour Absence Line 01480 375400 select option 2 and leave a message including your child's name, tutor group, reason for absence, your name and a contact telephone number, or, send an email to vclarke@stivoschool.org giving all relevant information as above.

How do I contact one of my child's teachers?

The easiest way is to use email - the email addresses of all the teachers can be found below. Teachers will aim to respond within 2 working days with a full response normally within 5 working days if required.

How do I contact the school urgently?

Please phone reception on 01480 375400 (select option 7) who will get a message to an appropriate member of staff who will respond.

How do I contact my child's Head of Year or Head of Department?

Again the best way is probably to use email, full list of email addresses can be found below and a list of key staff, so you know who the Head of Year or Head of Department is, can be found here.

Who do I contact with a query regarding the cashless catering system, including topping up and changing my child's daily spend limit?

Please contact Mrs C Loader, the Cashless Catering Administrator in the Finance Office, by emailing cloader@stivoschool.org.

Who do I contact with a query regarding ParentMail, including payments for uniform, equipment and educational visits?

Please contact Mrs A Scruton, the Educational Visits & ParentMail Administrator in the Finance Office, by emailing ascruton@stivoschool.org.

I am not sure who I should contact, what should I do?

The easiest thing to do here is to email the main school office (office@stivoschool.org). This will then be forwarded to an appropriate member of staff.

In general, please use the form tutor as the first line of contact for any question related to your child.

How do I make a complaint?

Please email office@stivoschool.org or phone reception on 01480 375400 (option 7) in the first instance and they will inform the relevant staff who will deal with the complaint.

When my child is on a trip, how do I contact staff if there is an emergency?

Staff on trips will take a school mobile phone, so should be contactable. During the school day, you can phone school reception (01480 375400, option 7) who will be able to contact the lead teacher on the trip. For residential visits, details of accomodation and relevant emergency phone numbers will be communicated before the trip sets off, as applicable.

Staff email addresses 2016-17

Listed below are the email adddresses of all teachers and other key personnel. If you are not sure who you need to contact please email office@stivoschool.org. Staff will aim to respond within 2 working days with a full response normally within 5 working days if required.